FAQs
How can I contact Zeluviora?
Email us at support@zeluviora.com. For order inquiries, include your order number and the email address used at checkout.
Where do you ship?
We currently ship to worldwide. Available shipping options are displayed at checkout.
How long will my order take to arrive?
Order processing normally takes [1–5] business days. Standard shipping then takes approximately [1–25] business days after dispatch.
See our Shipping Policy for destination-specific estimates and other details.
How much does shipping cost?
Shipping charges are [Rates or calculation method] and are displayed before you complete your purchase.
How do I track my order?
For tracked shipments, we will email tracking information after dispatch. If you need assistance locating your parcel, contact us with your order number.
Can I change or cancel my order?
Contact us as soon as possible. We will try to help, but changes may not be possible once processing or dispatch has begun. Any statutory cancellation rights remain unaffected.
What is your return policy?
You may request a voluntary return within 180 days of delivery, subject to our Refund & Return Policy.
For change-of-mind returns under this policy, beauty products must be unused and unopened, with any hygiene seals intact. This does not limit your rights concerning faulty, damaged, or misdescribed goods.
What if my order arrives damaged or contains the wrong item?
Email support@zeluviora.com with your order number and a description of the issue. Photos can help if available. We will assess the problem and arrange an appropriate resolution.
When will I receive my refund?
Approved voluntary refunds are issued within 7 business days to the original payment method. Your payment provider may take additional time to post the credit. Statutory refund deadlines apply where relevant.
How do I decide whether a beauty product is suitable for me?
Review the product’s ingredients, intended use, directions, and warnings before purchase. Individual experiences vary. If you have a known allergy or a specific concern, seek advice from a qualified professional.
Where can I find ingredients and usage instructions?
Check the product page and packaging. If information you need is missing or unclear, email us before purchasing or using the product.
Are your products vegan or cruelty-free?
These attributes depend on the individual product and brand. Do not assume a product is vegan or cruelty-free unless the relevant product information expressly confirms it.
Which payment methods do you accept?
The payment methods available for your order are displayed at checkout.
Will I need to pay customs duties or import taxes?
[Insert the same customs and import-charge arrangement used in your Shipping Policy].