Privacy Policy

1. Information We Collect

Depending on how you interact with us, we collect:

• Contact details: Your name, email address, telephone number, and billing or delivery address.

• Order information: Items purchased, payment status, transaction references, and return history.

• Customer communications: Information you provide when contacting us.

• Device and usage information: [Actual information collected, such as IP address, browser type, pages viewed, and cookie identifiers].

• Marketing preferences: Your subscription choices and consent records, where applicable.

Payment processing: [Name payment providers and accurately explain which payment details they process and which details Zeluviora can access].

We receive information directly from you and from [Actual sources, such as payment providers, delivery partners, or analytics services].

2. How We Use Information

We use personal information to:

• Process payments, fulfill orders, and arrange delivery.

• Handle inquiries, returns, and refunds.

• Maintain and secure our website and prevent fraud.

• Meet accounting, tax, and other legal obligations.

• [Describe any actual analytics, personalization, or advertising uses].

• Send marketing communications where permitted and in accordance with your choices.

Where data protection law requires a legal basis, we rely on contractual necessity for order fulfillment, legal obligations for required records, and consent where required for marketing or optional cookies.

Other processing based on legitimate interests: [Identify the activities and the specific interests relied upon, or state not applicable].

Information needed to fulfill an order must be provided for us to process that order. Optional information will be identified as such.

3. Sharing Information

We share information as necessary with [Identify actual providers or recipient categories: store hosting, payment processing, fulfillment, delivery, customer support, analytics, and advertising].

We may also disclose information to professional advisers, authorities where legally required, or parties involved in a business transfer, subject to applicable safeguards.

Sale, sharing, or targeted advertising disclosures: [Describe actual practices and any applicable opt-out mechanisms, including how legally recognized browser privacy signals are handled].

4. Cookies and Similar Technologies

We use [Identify actual essential cookies and any analytics or advertising technologies].

Where required by law, we ask for consent before placing non-essential cookies. You can manage your choices through [Cookie settings link or mechanism] and withdraw consent as easily as you gave it.

See [Cookie notice link or included cookie details] for purposes, providers, and durations.

5. Retention

We keep information only for as long as necessary for the purposes described above, including legal recordkeeping requirements.

• Order and accounting records: [Retention period or specific criteria].

• Customer support correspondence: [Retention period or specific criteria].

• Marketing records: [Retention period or specific criteria].

• Cookie and analytics information: [Retention periods or cookie notice reference].

6. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, restrict, or obtain a copy of your personal information, object to certain processing, and withdraw consent.

You may also have rights to opt out of certain sales, sharing, or targeted advertising. Applicable requests can be submitted through [Request or opt-out method].

To exercise your rights, email support@zeluviora.com. We may need to verify your identity and will respond within the applicable legal timeframe.

You can unsubscribe from marketing emails using the unsubscribe link. Essential order communications will continue where necessary.

You may lodge a complaint with the relevant data protection authority. [Identify the relevant authority and its website, where applicable].

7. Security

We use reasonable technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure.

8. Children’s Privacy

Our store is intended for [Intended audience and applicable age threshold]. If you believe a child has provided personal information contrary to applicable law, contact us so we can investigate and take appropriate action.

9. Automated Decisions

[State whether you use automated decision-making that produces legal or similarly significant effects. If applicable, explain the process, consequences, and available review rights.]

10. Changes and Contact

We may update this policy to reflect changes in our practices or legal requirements. We will publish the revised date and provide additional notice where required.

For privacy questions, contact support@zeluviora.com.