Shipping Policy

1. Shipping Destinations

We currently ship to worldwide.

Shipping availability may vary by product and destination. Certain beauty products may be subject to carrier or import restrictions.

2. Order Processing

Orders are normally processed within 1-5 business days after payment confirmation.

Business days are [Business days and applicable holiday location]. Processing time is separate from transit time.

3. Shipping Options and Delivery Estimates

  • Standard shipping: [1–25] business days after dispatch.

  • Express shipping, if available: [1–15] business days after dispatch.

  • Free shipping, if offered: Free shipping on orders over $40.

Available methods and the charges applicable to your order are displayed at checkout.

Delivery estimates are not guaranteed unless expressly stated. If we cannot dispatch your order within the promised timeframe, we will notify you and provide cancellation, refund, or revised delivery options as required by law.

4. Tracking

For tracked services, we will send tracking information when your order is dispatched. Tracking updates may take time to appear after a carrier receives the shipment.

If you have questions about your shipment, contact support@zeluviora.com with your order number.

5. Delivery Address Changes

Please check your delivery address before submitting your order. If you notice an error, email us immediately.

We will try to update the address before dispatch, but changes may not be possible once an order is being processed or is in transit.

6. Delayed, Missing, or Damaged Deliveries

If your parcel is significantly delayed, appears lost, or arrives damaged, contact support@zeluviora.com.

We will investigate with the carrier and arrange an appropriate resolution. A “delivered” tracking status does not, by itself, prevent us from investigating a report of non-receipt.

Your statutory rights relating to delivery remain unaffected.

7. Undeliverable Parcels

If a parcel is returned to us, we will contact you to discuss reshipping or a refund. Any lawful additional charges will be explained before you agree to them.

8. Contact

For shipping assistance, email support@zeluviora.com.